Tutor and client must give each other 24 hours to reschedule or
cancel an appointment, otherwise the tutor owes the client a
make-up session or the client pays for the tutor's reserved time.
If a group does not register the minimum number of students,
parents will be notified 72 hours before the first class and
offered a similar service of equal or greater value.
In order to confirm an appointment for private tutoring, payment
must be received at least 24 hours prior to the session.
Otherwise, Applerouth makes no guarantee on the availability
of your tutor.
Applerouth makes the best effort to contact the student or their
parents at least 24 hours in advance of a scheduled tutoring
session or mock test. We can not guarantee the delivery of
any automated reminder. It is the student's responsibility to
keep up with their schedule and communicate changes/conflicts
with their tutor.
We do not offer refunds for our services. We create a plan
designed to help students based on our successful track record
and offer guaranteed results for certain packages and
complimentary tutoring if these guaranteed goals aren't met.
While we strive to prepare students to the best of our ability
for their standardized testing, it is impossible to predict the
outcome of a test ahead of time.
We reserve the right to apply late fees and suspend tutoring for
late payment. If you have a question about your bill, or you
have a dispute with the charges in your current statement,
please contact us.
What is the Higher Score Guarantee?
We believe in our tutors' abilities so much that we guarantee a higher score or we will
work with you to help you hit your increase. With our Higher Score Guarantee,
students who do not achieve an increase will receive complimentary tutoring in
preparation for the next official test.
Do I qualify for the Higher Score Guarantee?
In order to qualify for the Higher Score Guarantee, students must:
- Complete at least 20 hours of private test prep towards the ACT or SAT
- Complete, on average, at least 80% of the weekly assigned homework
- Complete baseline score requirements before tutoring begins
- Complete at least 2 additional mock tests prior to the official test
- Take an official test no later than one month after tutoring ends
- Submit official score reports to
Students do not need to purchase all of their tutoring hours at once to qualify. As soon as a student completes at least 20
hours ACT or SAT tutoring and fulfills the other stated requirements, s/he is eligible to receive the full benefits of the guarantee.
A student's highest official score or Applerouth mock test
result prior to tutoring is considered the baseline for measuring
improvement. All Applerouth mock tests are past official SAT or
ACT tests and are not written by Applerouth. PSAT and PreACT results
are useful for estimates, but are not allowable for determining
guaranteed results. We cannot guarantee higher than a 1500 SAT or
33 ACT composite final score.
In order to see the full benefit of tutoring, we strongly
recommend students take the test for which they are preparing
no later than one month after their final tutoring sessions.
Applerouth recognizes the importance of keeping the personal
information we collect private. We do not provide any of your
information to other companies or organizations for any reason.