Tutoring Policies

Cancellation Policy

Tutor and client must give each other 24 hours to reschedule or cancel an appointment, otherwise the tutor owes the client a make-up session or the client pays for tutor's reserved time. If a group does not register the minimum number of students, parents will be notified 72 hours before the first class and offered a similar service of equal or greater value.

Scheduling

In order to confirm an appointment for private tutoring, payment must be received at least 24 hours prior to the session. Otherwise, Applerouth makes no guarantee on the availability of your tutor.

Applerouth makes the best effort to contact the student or their parents at least 24 hours in advance of a scheduled tutoring session or mock test. We can not guarantee the delivery of any automated reminder. It is the student's responsibility to keep up with their schedule and communicate changes/conflicts with their tutor.

Refunds

We do not offer refunds for our services. We create a plan designed to help students based on our successful track record and offer guaranteed results for certain packages and complimentary tutoring if these guaranteed goals aren't met. While we strive to prepare students to the best of our ability for their standardized testing, it is impossible to predict the outcome of a test ahead of time.

Late Payments

We reserve the right to apply late fees and suspend tutoring for late payment. If you have a question about your bill, or you have a dispute with the charges in your current statement, please contact us.


What is the Score Increase Guarantee?

The New SAT was administered for the first time in March 2016. As we are still gathering results from the first few administrations, we are unable to provide a guarantee for the SAT at this time.

We believe in our tutors' abilities so much that we guarantee success or we will work with you to help you hit your increase. With our Score Increase Guarantee, students who do not achieve their guaranteed increase will receive complimentary tutoring in preparation for the next official test. Our expert Tutor Services team will customize a plan to achieve the expected results through additional private tutoring. See the table below for what score increases we guarantee.

Package 20+ Test Prep Hours 30+ Test Prep Hours
Preferred Tutoring 2 ACT pts 3 ACT pts
Premium Tutoring* 3 ACT pts 4 ACT pts

*Premium guarantee only available in markets with Premium tutors.

Do I qualify for the Score Increase Guarantee?

In order to qualify for the ACT Score Increase Guarantee, students must:

  • Complete at least 20 hours of private test prep towards the ACT
  • Attend every session
  • Complete, on average, at least 80% of the weekly assigned homework
  • Complete baseline score requirements before tutoring begins
  • Complete at least 2 additional mock tests prior to the official test
  • Submit official score reports to info@applerouth.com

Students do not need to purchase all of their tutoring hours at once to qualify. As soon as a student completes at least 20 hours ACT tutoring and fulfills the other stated requirements, s/he is eligible to receive the full benefits of the guarantee.

A student's highest official score or Applerouth mock test result prior to tutoring is considered the baseline for measuring improvement. All Applerouth mock tests are past official SAT or ACT tests and are not written by Applerouth. PSAT and PLAN results are useful for estimates, but are not allowable for determining guaranteed results. Decreases in section scores are counted as a zero point increase because colleges only consider the highest scores. Score increases are across all sections of the test. We cannot guarantee higher than a 33 ACT composite final score.

In order to see the full benefit of tutoring, we strongly recommend students take the test for which they are preparing no later than one month after their final tutoring sessions.


Privacy Policy

Applerouth recognizes the importance of keeping the personal information we collect private. We do not provide any of your information to other companies or organizations for any reason.