Tutor and client must give each other 24 hours to reschedule or
cancel an appointment, otherwise the tutor owes the client a
make-up session or the client pays for tutor's reserved time.
If a group does not register the minimum number of students,
parents will be notified 72 hours before the first class and
offered a similar service of equal or greater value.
In order to confirm an appointment for private tutoring, payment
must be received at least 24 hours prior to the session.
Otherwise, Applerouth makes no guarantee on the availability
of your tutor.
Applerouth makes the best effort to contact the student or their
parents at least 24 hours in advance of a scheduled tutoring
session or mock test. We can not guarantee the delivery of
any automated reminder. It is the student's responsibility to
keep up with their schedule and communicate changes/conflicts
with their tutor.
We do not offer refunds for our services. We create a plan
designed to help students based on our successful track record
and offer guaranteed results for certain packages and
complimentary tutoring if these guaranteed goals aren't met.
While we strive to prepare students to the best of our ability
for their standardized testing, it is impossible to predict the
outcome of a test ahead of time.
We reserve the right to apply late fees and suspend tutoring for
late payment. If you have a question about your bill, or you
have a dispute with the charges in your current statement,
please contact us.
What is the Score Increase Guarantee?
The New SAT was administered for the first time in March 2016.
As we are still gathering results from the first few
administrations, we are unable to provide a guarantee
for the SAT at this time.
We believe in our tutors' abilities so much that we guarantee success or we will work with you to help you hit your increase. With
our Score Increase Guarantee, students who do not achieve their guaranteed increase will receive complimentary tutoring in
preparation for the next official test. Our expert Tutor Services team will customize a plan to achieve the expected results through
additional private tutoring. See the table below for what score increases we guarantee.
||20+ Test Prep Hours
||30+ Test Prep Hours
||2 ACT pts
||3 ACT pts
||3 ACT pts
||4 ACT pts
*Premium guarantee only available in markets with Premium tutors.
Do I qualify for the Score Increase Guarantee?
In order to qualify for the ACT Score Increase Guarantee, students must:
- Complete at least 20 hours of private test prep towards the ACT
- Attend every session
- Complete, on average, at least 80% of the weekly assigned homework
- Complete baseline score requirements before tutoring begins
- Complete at least 2 additional mock tests prior to the official test
- Submit official score reports to
Students do not need to purchase all of their tutoring hours at once to qualify. As soon as a student completes at least 20
hours ACT tutoring and fulfills the other stated requirements, s/he is eligible to receive the full benefits of the guarantee.
A student's highest official score or Applerouth mock test
result prior to tutoring is considered the baseline for measuring
improvement. All Applerouth mock tests are past official SAT or
ACT tests and are not written by Applerouth. PSAT and PLAN results
are useful for estimates, but are not allowable for determining
guaranteed results. Decreases in section scores are counted as
a zero point increase because colleges only consider the highest
scores. Score increases are across all sections of the test.
We cannot guarantee higher than a 33 ACT composite.
In order to see the full benefit of tutoring, we strongly
recommend students take the test for which they are preparing
no later than one month after their final tutoring sessions.
Applerouth recognizes the importance of keeping the personal
information we collect private. We do not provide any of your
information to other companies or organizations for any reason.